Pricing & Substitution Policy

At FLOWERS BY THE FALLS, we strive to provide transparent and fair pricing for all of our products and services.

Product Prices

All prices listed on our website are for the product only. Additional charges—including service fees, delivery fees, taxes, and optional tips—will be calculated and added at checkout prior to entering payment information.

Additional Fees

Delivery and service fees will be applied at checkout. These fees vary based on delivery location, timing, and special handling requirements. A standard service fee is applied to each order to cover processing, handling, and customer care support. This ensures your flowers are delivered with care and attention.

Taxes

Applicable sales tax will be added to the order total, where required by law.

Substitutions

When you order custom designs, they will be produced as closely as possible to the picture shown. Please note that each design is uniquely handcrafted, so no two arrangements are exactly the same. Color substitutions of flowers may be necessary, and prices and availability of seasonal flowers may vary. In all cases, we will maintain the overall style, theme, and value of your selected arrangement.

Returns/Replacements

Customer satisfaction is very important to us. If you have any concerns about your order, please call us directly (704) 739-7331 to discuss our returns and replacement policy.

By placing an order with us, you agree to the pricing and substitution terms outlined in this policy.